Bantwal: MCC Bank, B C Road Branch holds Customer Meet
By Stany Bantwal
Bellevision Media Network
Bantwal, 17 Oct 2022: On the occasion of the Post Centenary Decennial celebration of the bank, a Customer Meet of MCC. Bank Ltd, B C Road Branch, was organized at Rangoli Hall at B C Road here on Sunday October 16 at 11.00 am.
The Meet was presided over by the Chairman of the MCC Bank, Anil Lobo. The Customer Meet started with the Prayer. The meet was inaugurated by Fr Fredrick Monteiro, parish priest, St Antony Church, Allipade.
Pius L Rodrigues, former member, Karnataka State Pollution Control Board was the chief guest.
Arun Roshan D’Souza, advocate & Notary, chairman, Primary Land Development Bank, Bantwal, Sanjeeva Shetty, businessman and former zonal president, Lions Club, Bantwal, Abdul Aziz, businessman, Famous Footwear, B C Road, Bharathi S Chowta, former president and gram panchayat member of Amtady were the guests of honor.
Fr Fredrick Monteiro, inaugurated the Customer Meet.
In his inaugural address, Fr Fredrick appreciated the personal attention and service given to each customer at the branch, especially to the senior citizens. He emphasized that in the modern society, customer meets are essential. The MCC Bank is the best and a prestigious Bank with a customer friendly ambience. He congratulated the Bank for completing 110 years of service to the society and conveyed his best wishes for all the future endeavors of the bank.
Chairman Anil Lobo, in his Presidential speech expressed gratitude for response of the customers to this customer meet. He expressed his happiness that the vision and the goal set by the new Board, i.e., offering personalized service to the customers has been achieved due to the co-operation of the customers and the sincere efforts of the staff. He said that the Bank is conducting the Customer Meets at all the branches on the occasion of the post Centenary Decennial celebration of the bank in order understand the concerns and expectations of the customers and to obtain their feedback and make sincere efforts to redress their grievances, if any. Bank has earned a record net profit of Rs 8.27 crore and a net NPA of 1.60 percent during the last FY. The total deposits of B.C Road branch which was Rs 8 Crore in the year 2018 has crossed Rs.17 crores in 2022 and the total advances which was Rs 6 Crore in the year 2018 has crossed Rs 17.50 crore in 2022. He attributed this progress to the customers and the staff members of B C Road Branch. He also thanked the customers for their regular repayment of the loans and helping the bank to reduce NPA. Bank has been providing training to the staff members for improving the customer service, which is the main reason for the progress of the Bank.
He said that the Bank is offering products with minimum service charges and asked the customers to avail the credit facilities like education loans offered by the bank at very low interest. He requested the customers to advertise the products/services of the Bank through word of Mouth publicity. He invited the customers to the Post Centenary Decennial Celebration scheduled in November 2022. He congratulated the Branch Manager and staff members for taking initiative and success of the customer meet.
Pius L Rodrigues said that he is a satisfied customer of the branch and he appreciated the excellent customer service offered by the branch and wished for the progress and success of the Bank. He remembered the service of all the past directors and staff members who were instrumental for the progress of the Bank.
Arun Roshan D’Souza expressed his gratitude for the excellent service of the branch. He said that professionalism plays a vital role in attaining the confidence of the customers. The MCC Bank has advanced loans to entrepreneurs and has helped them to grow financially. He wished that the Bank may grow and spread its business all over the country.
While addressing the gathering, Sanjeeva Shetty said that a good customer will always help a Bank to grow. He called upon the customers to be more prudent and repay the loans availed by them regularly. He congratulated the Chairman for his brilliance; intelligence of the Board of Directors and the dedicated service of the staff for the progress of the bank.
The Bank former director Richard Monteiro, who rendered service to the Bank during 2008 – 2013, was honored.
The customers who celebrated their birthdays in the month of October were honored. Senior Citizen customers who have been with the B C Road branch since its inception were honored.
As part of the customer meet, open session was held to facilitate the customers to come out with their suggestions, feedback and to share their grievances. The Customers actively took part in this interactive session and gave their valuable suggestions for the growth of the Bank.
The vice chairman Jerald Jude D’Silva, directors Sushanth Saldanha, Roshan D’Souza, Andrew D’Souza, Joseph Anil Patrao, J P Rodrigues, Roshan D’Souza, David D’Souza, Irene Rebello, Felix D’Cruz, Alwyn Prashanth Monteiro, Sharmila Diana Menezes, deputy general manager Raj F Menezes were also present.
The general manager Sunil Menezes explained the importance of the Customer meet. B C Road Branch Support Director Herald Monteiro welcomed the gathering. Branch Manager Edna Noronha proposed the vote of thanks. Roshan Crasta compered the programme.
Employees of B C Road Branch Seema S D’Souza, Orvill Winster D’Mello, Flavia Jane Pinto, Arun D’Cunha were actively associated in organizing the meet.