United finally apologizes as image takes beating

United finally apologizes as image takes beating


Write Comment     |     E-Mail To a Friend     |     Facebook     |     Twitter     |     Print
AFP

Chicago, 12 Apr 2017: The chief executive of embattled United Airlines has unequivocally apologized for an incident in which a passenger was dragged off a plane, and promised a thorough review of the airline’s practices. The apology came yesterday after a torrent of criticism of the carrier’s action on a flight Sunday and its initial explanation of it.

 

In images now seen around the world, a passenger was forcefully removed and bloodied in the process -- the entire event captured on video by passengers and posted on social media.

 

The 69-year-old passenger, Dr. David Dao, had refused to be "bumped" from the overbooked flight -- an airline practice that has come under increased scrutiny since the incident.

 

 

"I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard," CEO Oscar Munoz said yesterday. "I want you to know that we take full responsibility and we will work to make it right."

 

The comments were in stark contrast to the company’s initial response, in which it seemed to at least partially blame the passenger, inflaming worldwide outrage. US media published an email Munoz sent earlier to employees, in which he said the passenger "defied" authorities and "compounded" the incident.

 

"Our employees followed established procedures for dealing with situations like this," the CEO wrote. Andy Holdsworth, a crisis management specialist at the British PR firm Bell Pottinger, said United’s initial response focused on the wrong thing. "Whilst the passenger’s behavior was not good, United have shown no compassion or concern for the man," he said.

 

Munoz said yesterday that the company will conduct a "thorough review" of its procedures, including "how we handle oversold situations" and how the airline partners with airport authorities and law enforcement. He promised to release the results of the review by April 30.

 

But the public relations damage was done, with calls for boycotts and the US Department of Transportation promising a review of the airline’s actions. Even the White House weighed in.

 

"Clearly, when you watch the video, it is troubling to see how that was handled," White House Press Secretary Sean Spicer said. An attorney for Dao’s family said he is in a Chicago hospital getting treated for his injuries.

 

"The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received. Currently, they are focused only on Dr. Dao’s medical care and treatment," said Chicago attorney Stephen Golan. A protest by the advocacy group Asian Americans Advancing Justice was expected later yesterday in Chicago.

 

Welcome Bellevision.com
Write your Comments on this Article
Your Name
Native Place / Place of Residence
Your E-mail
Your Comment   You have characters left.
Security Validation 4 + 4  = 
    
Disclaimer: Kindly do not post any abusive, defamatory, infringing, obscene, indecent, discriminatory or unlawful material or SPAM. BelleVision.com reserves the right to block/ remove without notice any content received from users.
Ryan Intl Mangaluru
Maria Tours & Travels

Sunshine Pride
Sunshine Pride
Uzvaad Fortnightly
Uzvaad Fortnightly

Call : 91 9482810148

Your ad Here
Power Care
Nissi Infinity
Tourist & visit visas for UAE
Palm Grove Travels & Tourism

Palm Grove Travels

Syndicate Bank
Arso
Mandavi Acropolis
Mandavi Acropolis
pearl printing
samuelsequeira.com
Anil Studio
Bellevision Cute Kid Contest
Omintec
Udupi Today
Kittall.Com
Kittall.Com

Konkani Literature World

Grace Ministries
Konkanipoetry.com
WINNYS
ABL
Bluechem
BINT AL MULLOK
cheap nike nba jerseys wholesale nike nba jerseys discount nike nba jerseys cheap nike nba jerseys wholesale nike nba jerseys discount nike nba jerseys cheap nfl jerseys wholesale nfl jerseys discount nfl jerseys cheap nba jerseys wholesale nba jerseys discount nba jerseys cheap nba jerseys wholesale nba jerseys discount nba jerseys cheap nba jerseys wholesale nba jerseys discount nba jerseys cheap nba jerseys wholesale nba jerseys discount nba jerseys cheap nba jerseys wholesale nba jerseys discount nba jerseys cheap nba jerseys wholesale nba jerseys discount nba jerseys cheap nba jerseys wholesale nba jerseys discount nba jerseys cheap Nike Roshe Run nike Roshe Run Uk 6 nike Roshe Run Uk Sale cheap gucci belts cheap Louis Vuitton Belts Fake Fendi Belts cheap nba jerseys wholesale nba jerseys discount nba jerseys cheap nba jerseys wholesale nba jerseys discount nba jerseys cheap nba jerseys wholesale nba jerseys discount nba jerseys cheap nba jerseys wholesale nba jerseys discont nba jerseys cheap nba jerseys wholesale nba jerseys discont nba jerseys cheap nba jerseys wholesale nba jerseys discont nba jerseys cheap nba jerseys wholesale nba jerseys discont nba jerseys discount nba jerseys wholesale nba jerseys cheap nba jerseys cheap nba jerseys wholesale nba jerseys discount nba jerseys cheap nba jerseys wholesale nba jerseys discount nba jerseys